Appreciate Inquiry & Angry Cans

I’ve written previously about an advertising campaign I don’t much like which is for Encorp/Return-it (a great and successful…

Secrets of “Adoption”?

This short video from Influence at Work summarizes findings from “The Science of Persuasion” into these 6 points: Reciprocity…

“Wayfinding” for Change

I went shopping last week and wandered into a cavernous fashion outlet that is quite literally underground. Once I…

Change Management in 7 – My Philosophy and Approach

This presentation, Change Management in 7, outlines my philosophical approach and organizing beliefs about Organizational Change Management. This is…

These Grumpy Cans Won’t Change the World

This summer, I was walking back from a swim in Kits Pool (a beautiful outdoor facility here in Vancouver,…